Returns & Exchanges
At FINLAY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Our goal is to ensure your shopping experience is as seamless as our designs.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return parcel.
Ship the Package
Securely pack your items in their original box and drop the package off at any authorized courier location within 7 days of receiving your label.
Receive Your Refund
After our quality control team inspects the returned items, your refund or exchange will be processed within 5-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing